Privacy Policy
Effective Date: 4/1/2025
Last Updated: 4/1/2025
Introduction
Welcome to Snapflo! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use the Snapflo mobile application and related services.
By using Snapflo, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
- Account Information: Username, password, email address, and profile details
- Audio Content: Vocal recordings, mixed tracks, and any associated metadata you create or upload
- Competition Entries: Submissions to contests, including audio files and entry details
- Communications: Messages, feedback, and support requests you send to us
Information We Collect Automatically
- Usage Data: How you interact with the app, features used, session duration, and frequency of use
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Performance Data: App performance metrics, crash reports, and error logs
- Location Information: Approximate location based on IP address (we do not collect precise GPS location)
Information from Third Parties
- Social Media: If you connect social media accounts, we may receive profile information and friend lists
- Analytics Providers: Aggregated usage statistics and app performance data
How We Use Your Information
We use your information to:
- Provide Core Services: Enable recording, beat selection, mixing, and publishing features
- Manage Your Account: Authenticate users, maintain profiles, and provide customer support
- Enable Community Features: Display published recordings, facilitate voting, and manage public profiles
- Run Competitions: Organize contests, evaluate entries, award prizes, and communicate with winners
- Improve Our Service: Analyze usage patterns, fix bugs, develop new features, and enhance user experience
- Ensure Safety: Moderate content, prevent abuse, and maintain community standards
- Legal Compliance: Meet legal obligations and protect our rights and users' safety
Information Sharing and Disclosure
Public Information
- Published Recordings: Audio content you choose to publish becomes publicly viewable and votable
- Public Profile: Username and public profile information are visible to other users
- Competition Participation: Contest entries and results may be publicly displayed
Service Providers
We share information with trusted third-party service providers who help us operate Snapflo:
- Cloud storage and hosting providers
- Analytics and performance monitoring services
- Payment processors (for prize distribution)
- Customer support platforms
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure user safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Storage and Security
Storage Location
Your data is stored on secure cloud servers in the USA. Published audio content is distributed globally through our content delivery network.
Security Measures
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication protocols
- Secure backup and recovery procedures
Data Retention
- Account Data: Retained while your account is active and for a reasonable period after deletion
- Published Content: Stored indefinitely unless you delete it or request removal
- Usage Data: Typically retained for 12-24 months for analytics purposes
Your Rights and Choices
Account Management
- Access: View and download your personal data
- Update: Modify your profile and account information
- Delete: Remove specific recordings or close your account entirely
Privacy Controls
- Publication Settings: Choose which recordings to make public or keep private
- Profile Visibility: Control what information is visible to other users
- Communication Preferences: Opt out of non-essential communications
Data Portability
You can request a copy of your data in a machine-readable format.
Deletion Rights
You can request deletion of your personal data, subject to legal and operational requirements.
Children's Privacy
Snapflo is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.
Users between 13-17 should have parental consent before using Snapflo.
International Users
If you are located outside the USA, please note that your information will be transferred to and processed in the USA, which may have different privacy laws than your jurisdiction.
Cookies and Similar Technologies
Mobile App: The Snapflo mobile app does not use cookies, as it is a native mobile application.
Website: Our marketing website may use cookies and similar technologies to:
- Analyze website traffic and usage patterns
- Remember your preferences for future visits
- Provide personalized content and advertisements
- Enable social media sharing features
You can manage cookie preferences through your web browser settings. Disabling cookies may affect some website functionality but will not impact the mobile app experience.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- In-app notifications
- Email notifications (if you've provided an email address)
- Updates posted on our website
Continued use of Snapflo after changes indicates acceptance of the updated policy.
Contact Information
